Shipping policy
At Carbon supplyco, we are committed to providing efficient and reliable delivery service for your order. Below is a detailed overview of our shipping process, timelines, and related information to help you understand what to expect after placing an order with us.
Order Processing and Delivery ScheduleOnce you place an order on our website, our team begins processing it promptly. To help you plan your purchase, please review the following shipping timelines and conditions.
Standard Shipping Handling TimeOrder handling time: 1–2 business days
Processing days: Monday to Friday
Orders placed after the daily cut-off time will be processed on the next business day
Standard Shipping Transit TimeTransit time: 3–7 business days
Delivery days: Monday to Friday
Total Shipping Time (Handling Time & Transit Time)Total estimated delivery time: 4–9 business days
Delivery days: Monday to Friday
Order Cut-off Time4:00 PM
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)
Orders placed after the cut-off time will be processed on the next business day.
Order ConfirmationAfter placing your order, you will receive an order confirmation email containing your order number and purchase details.
Once your order has shipped, you will receive a shipping confirmation email with your tracking number and tracking link.
You will also be notified by email once your order has been delivered.
We work with reliable shipping carriers within the United States to ensure safe and timely delivery.
Carrier selection may vary depending on the destination within the U.S.
We currently ship within the United States only.
Shipping FeeOrders above $249.99: Free shipping
Orders under $249.99: Flat rate shipping fee of $19.99
Currency: USD
Shipping fees are calculated and displayed at checkout before payment is completed.
Lost PackagesIf your package is marked as delivered but you have not received it, please take the following steps:
Verify the shipping address provided at checkout
Check all possible delivery locations around your residence
Ask neighbors, building management, or household members if they accepted the package
Contact the shipping carrier using your tracking number to initiate an inquiry
If the package is officially declared lost, please contact us with your order number. We will assist you with a replacement shipment or refund, depending on the situation.
TrackingOnce your order has been dispatched, a tracking number will be sent to your email.
You may also track your order using the tracking link provided. Please allow up to 24 hours for tracking updates to appear.
While we strive to meet all estimated delivery timelines, delays may occur due to high order volumes, weather conditions, or courier-related issues.
If your order does not arrive within the expected timeframe, please contact our customer support team for assistance.
Store Name: Carbon supplyco
Business Address: 2231 Via Puerta, Unit N, Laguna Woods, CA 92637, United States
Email: support@carbonsupplyco.com
Phone: +1 949-608-8023
Customer Support Hours: 9:00 AM to 5:00 PM, Monday through Friday
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)