1. Where do you ship?
We currently ship orders within the United States only.
2. What is your order cut-off time?
Orders placed before 4:00 PM (GMT-08:00) Pacific Standard Time are processed the same business day. Orders placed after this time are processed on the next business day.
3. How long does it take to process an order?
Order processing typically takes 1–2 business days, Monday through Friday.
4. How long does shipping take?
After processing, shipping usually takes 3–7 business days.
The total estimated delivery time is 4–9 business days, excluding weekends and holidays.
5. How much does shipping cost?
Free shipping on orders over $249.99
Flat rate of $19.99 for orders under $249.99
All shipping charges are displayed at checkout.
6. Will I receive tracking information?
Yes. Once your order ships, you will receive a shipping confirmation email with a tracking number. Tracking updates may take up to 24 hours to appear.
7. What payment methods do you accept?
We accept major credit and debit cards, including (Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, JCB, Elo, Shop Pay, Diners Club & Union Pay)
8. What currency are payments charged in?
All orders are charged in United States Dollars (USD).
9. Is my payment information secure?
Yes. We use secure, encrypted payment gateways to protect your payment information and do not store your full payment details.
10. What should I do if my payment is declined?
Please check your billing information, ensure sufficient funds are available, or contact your bank or payment provider. Orders with failed payments cannot be processed.
11. What is your return window?
Returns are accepted within 14 days of delivery, provided the item is new, unused, and in its original packaging.
12. Do you accept returns for non-defective items?
Yes. We accept returns for both defective and non-defective products, as long as they meet the return eligibility requirements.
13. Is there a restocking fee?
Yes. A 25% restocking fee is applied to all approved returns.
14. How long does it take to receive a refund?
Once your return is received and inspected, approved refunds are processed within 7 days to the original payment method.
15. What should I do if my package is marked delivered but I didn’t receive it?
Please check your delivery address, look around your property, ask neighbors, and contact the shipping carrier. If the package is officially declared lost, contact our support team for assistance.