Refund policy

At Carbon supplyco, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 14 days of delivery, provided the following conditions are met:

Items must be new, unused, and returned in their original packaging

Both defective and non-defective products are eligible for return

Returns must be requested and approved before sending the item back

All returns must be shipped by mail using the instructions provided by our support team.

Damaged or Defective Items

If your order arrives damaged or defective, please notify us as soon as possible after delivery. To help us resolve the issue quickly, include the following information when contacting us:

Your order number

Clear photographs of the item and its packaging

A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or refund as appropriate.

Refund Process

Once we receive and inspect your returned item, you will be notified by email regarding the approval status of your refund.

If approved:

Refunds will be processed to the original method of payment within 7 days

A 25% restocking fee will be deducted from the refund amount

A confirmation email will be sent once the refund has been issued

Late or Missing Refunds

If you have not received your refund after the stated processing time:

Please recheck your bank or payment account

Contact your bank or credit card provider, as processing times may vary

If the issue continues, contact us directly for assistance

Non-Returnable Items

Returns will not be accepted under the following conditions:

Items returned after 14 days of delivery

Products that show signs of use or are not in new condition

Returns sent back without prior authorization

Exchanges

We accept exchanges for eligible products within the 14-day return window. Items must meet the same return conditions outlined above and be approved before shipment.

Return Address

All approved returns must be sent to the following address:

2231 Via Puerta, Unit N
Laguna Woods, CA 92637
United States

Method & Fees

Return method: By mail

Return label: Download and print, free of charge

Restocking fee: 25%

Refund period: 7 days after inspection

Cancellation Policy

Orders may be canceled before they are processed or shipped. Once an order has been shipped, it must follow the return process outlined above.

Contact Us:

Store Name: Carbon supplyco
Business Address: 2231 Via Puerta, Unit N, Laguna Woods, CA 92637, United States
Email: support@carbonsupplyco.com
Phone: +1 949-608-8023
Customer Support Hours: 9:00 AM to 5:00 PM, Monday through Friday
Time Zone: (GMT-08:00) Pacific Standard Time (Los Angeles)